Refund

Sent from my Huawei phone

Hellow Peter hope this finds you in good health.

My name is Silindile Patience Ntuli with contact number ***/ ***. I need your urgent assistance. I received a call from Elitemobile last year between April/May 2020 advertising their products and I ordered a laptop from them, I received a message that it was approved and will be delevered within 14 working days.

Then I'm May 2020 they started deducting from my Capitec account the amount of R159 without the laptop being delivered when I called them, no one was picking up the calls and I told myself that maybe their offices were closed due to covid. I kept on trying to get hold of them and they were still deducting every last day of the month, until I stopped the debit order I May 2021.

On the 29/09/2021 I got hold of them and was assisted by one of their consultants by the name of Emby and she told me that R159 was for the services, that kept me wondering which services they are talking about since I received nothing from them and when I asked her for the refund, she said they will do the internal investigation and they will call me and give me a feedback within a month but still I did not get a call from them. My question is, if I was paying for their services as they are saying, how come they don't call me for their money after I stopped the debit order?

I called again today 2021/11/11 and assisted by Patrick and he informed me that it was cleared on the system and they do not owe me anything. Please assist me in getting my money back.

Thanking you in advance Silindile Patience Ntuli