Refund / credit not done

<p>Had a problem listed here with an upgrade plus a new phone being done by this comapny and never ever received a new phone.</p> <p>As part of the resolution had a Marilyn contact me. Got a refund for the admin fee they charged me.</p> <p>Did advise her that my latest debit order had an increase as per what should happen if I received a new phone. As all had been cancelled I should be back to payiing what I originally did. Queried what happens now as I have been charged more than normal. She stated no problems the next deduction would be less as the over payment part will be refunded as a credit.</p> <p>Just checked my latest statement and this has not happened.</p> <p> </p> <p>I would like to get this lady Marilyn to call me and advise what she is going to do to rectify this matter urgently.</p>