Raw Deal

I called elite mobile 3 weeks ago trying to get a sim swap and I was told I need to pay R150 to do that. I explained to them the agent I spoke to before I took a contract said if I lost my simcard I wont have to pay the R150. I spoke to another agent who said they will have to listen to the recordings and it will take 5 working days. I was not called back after the 5 working days which was last week. I called them since Monday but was told they are offline. This morning I managed to speak to Marylane who told me the reason I need to pay the R150 was because my account is in arrears and now they decided to cancel it. So to get my number back I have to pay R702. Where the hell must I pay that kind of amount ? I'm taking this further and I don't care how much it will cost me.