****** and vile agent from Elite Mobile

Last week Wednesday 24 February I sent an email to (KMaharaj and KReddy) at Elite Mobile Marketing informing them of a vile agent from their company- it is now the 2nd March and I have still not received a response from them.

I had a very unpleasant and disgusting call/encounter with one of their agents (Calling from Elite Mobile Marketing on behalf of Vodacom). I did not get the name of the agent but I shared my mobile number and the time the call came hoping this would assist them in investigating my case.

Their agent addressed me as "Darling"- I informed him that I do not appreciate him addressing me as such and went on to inform him that surely this is not allowed in the call centre space, as I'm in a similar industry. He responded by telling me that he addressed me in this fashion as I was a 'black person'- he's also African. When I asked him if me being black means he must disrespect me and address me as such he highlighted it was not disrespectful and suggested that I was having a bad day and further insinuated it 'must be that time of the month' hence my response and reaction to him. When I asked him for his name he hung up.

This is appalling and sheer disrespect- it's disgusting to have agents addressing women in this fashion when we are plagued with GBV. What's worse than experiencing this behaviour from the agent is the silence from the company (as well as Vodacom as Elite Mobile represents them) after the matter was raised and brought to their attention. *** was looped in the email.