Promises Not kept

My wife upgraded her one Vodacom line through Elite Mobile, after she wanted to cancel the line, and move it over to prepay. They made promises to keep my wife from canceling, and did not keep to them. They told me I could do a telephonic simswap, which does not work, and a R2000-00 Takealot voucher, which we never received. I phoned Vadacom to try to sort this out, and after being forwarded to 3 different places, I was put in touch with Elite Mobile. There I found the most unhelpful bunch of people ever. I have to wait 7 days for them to check that I am not lying, and then just except them fixing it. Not caring about the 2 months of service and 20GB of data I have lost. Also Siphiwe does not want to transfer me to his manager Sekia Gere. He says they cannot transfer calls, in a call center????? Also when I requested to be added as a CC on the mail, he tells me E-Mail is only Internal. They Stole from me, and thinks this is not a Bridge in contract. Yea Right. They have now caused Vodacom to lose all my Family support. Please take my advice. Do not deal with Any affiliates, deal direct, Especially if they are as sketchy as ELITE MOBILE