Poor service

I entered into a contract with them for a mobile phone and a router. They delivered only the cellphone. When I enquired I found that it was a totally different contract and that the riuter contract was never submitted. This was entered into on 15 October. They delivered on 22 October. When I phoned on 23 October and found these discrepancies I cancelled the contract and told them to collect the phone. On 1 Nov they activated the new contract and have still not collected nor cancelled this contract. It is the 10 Nov. If they implemented this new contract it means that they have cancelled my existing contract and forced a new contract on me that I did not enter into. I have phoned several times regarding this to expedite the collection but have heard nothing to date. It is unacceptable to activate a contract that I never consented to. They say collection takes 7 to 14 days and then only do they consider cancellation. This is unacceptable