POOR SERVICE AT VODACOM

I phoned Vodacom customercare on 14 August 2020 to cancell one of my contracts. I was assured that as from end of September 2020 this contract will be cancelled. October came, nothing has been cancelled. I phoned again just to hear that this request was not logged. Again I was assured that this time it will be cancelled and I will get a refund. Up till today, 17 February 2021, this contract is still active and I've been billed every month. I phoned yesterday, 16 February 2021, after phoning every month without any success, I was assured that this time a complaint will be logged, I will be refunded and they will phone me within a few hours. NOTHING HAPPENED. I am now at the point of cancelling my debit order. Maybe then I will get a response! I am very disappointed in the service at Vodacom!