1 reviews | Active since Nov 2019
POOR SERVICE
I ap**** for a laptop deal last month everything going good took all my details bank details everything. About two days later i received a mail saying my deal was denied so i left it what not ment to te be..... today 1st of october a debit order went off my account... sent a mail no responds, phoned the and they said i was debied because the do t work with tymebank so i asked the lady why didnt enybody contact me and asked me i we cant use a defirent account.... after she gave me attitude i asked can i change the bank acount to capitec then so she said its to late i must appy after 6 months again.... i feel thats poor service frim ELITE MOBILE and vodacom... im useing MTN since forever so tried to give VODACOM a chance but seems like my money is t good enouth for them.
You were probably debited for value added services, our Customer Care team will listen to the call recording between the sales agent and yourself, if you did not agree a refund will be processed.
Once you have interacted with our Customer Care Team and your query is resolved in its entirety please do provide feedback and possibly re rate us.
Thanking you for your time and patience.
Kind Regards,
Elite Mobile Team
You were probably debited for value added services, our Customer Care team will listen to the call recording between the sales agent and yourself, if you did not agree a refund will be processed.
Once you have interacted with our Customer Care Team and your query is resolved in its entirety please do provide feedback and possibly re rate us.
Thanking you for your time and patience.
Kind Regards,
Elite Mobile Team