Poor Service

I was called by a call centre agent (Mitchell) on the 08/05/2015 with a deal on the Vodafone 3G tab. I gave all my details and the order was processed with a request to be called a day before and and hour before delivery. I received SMS and email notifications informing me or the order and a couple days later a sms informing me that the order was successful. <br> <br> I called 3 times between the 11/05/2015 and 18/05/2015 to enquire about my order and on 2 occasions was not even asked for my details but rather the date the order was made and told that the order takes 5 to 10 days to be delivered after notification of a successful order. I called the last time on the 18/05/2015 where for the 1st time was asked my details only to be told that delivery was attempted on the 12/05/2015 and they tried to contact me but never got hold of me and items returned back to vodacom. <br> <br> I received no missed call notifications and if I could not be reached, surely an email or sms informing of the delivery should have been made like with the order update.<br> <br> The online tracker which I tried almost daily which gave the same reply \There are no tracking details found for this order"<br> <br> Rather Deal Direct !!!"""