POOR POOR POOR

I was offered a R2000 voucher by the consultant in May.At no stage do i recall him mentioning that the debit order had to run for 3 months.Be that as it is,we are now almost in October,and an email to Elite generated a ticket number and a subsequent mail indicated that the complaint was resolved.At no stage ,was i contacted or the complaint resolved.They admit that i am not the only client complaining about this issue.Complete lack of integrity on their side.All my subsequent mails have now gone unanswered