Poor customer service

On 29 June a lady contacted me about a specific contract. She also said that if I do take it on that specific day I would get the phone 2 July. After taking out the contract a day later I get an SMS saying the phone is out of stock. Firstly, a phone was sold to me that is out of stock. Secondly, I've been sending numerous emails to them without any responding. I have called and waited for more than 30 minutes just for no one to pick up. I am extremely disappointed in the service and regret taking the contract with them. To this day I haven't received any phone, not even an SMS updating me when I'll receive a phone. Please think twice before accepting anything from them. Clearly there is no communication. The only communication you'll get is once you have taken out a contract from them. Poor service.