POOR CUSTOMER SERVICE AND SUPPORT

<p>I was offered a Smart Tab 3G tablet contract by Elite mobile and It was delivered at my workplace in Phalaborwa on the 26th April 2016. The following day the tablet had a broken lines screen problem. I went to their website and filled in the feedback form complaining about the device but there was never a response. I then emailed their *** email. I got response which said I should take the device to the nearest Vodacare store. I phone Vodacare to find out if there is Vodacare store in Phalaborwa and they said there is a store there. When I went there the shop did not exist anymore. The only shop related to Vodacom was Chatz Connect and they said they need R150 for courier of which I do not have and cannot afford. The contract is worth R79 per month. The nearest Vodacare shop is about 90kms away. </p> <p> </p> <p>I then called their call centre on *** and the agent, Britney Harper, said the only way is to take the device to the Vodacare and THERE IS NOTHING THAT THEY COULD DO. I then asked to talk to her superior and the superior was not available. Britney took my details and promised to inform the supervisor to call me but to date the call never materialised.</p> <p> </p> <p>If they had responded to my feedback earlier I could have cancelled the contract within 7 cooling days. But they waited until the cooling days are over. Now I can't cnacel contract, I can only buyout the contract. How insane is that? I blame myself for just accepting offers from ***** people like Elite mobile.</p>