yM
yolanda M

1 reviews | Active since Jul 2011

26 Sept 2016, 07:55

PLEASE TAKE REMOVE YOUR ACCOUNT FROM MY ITC

<p>An agent from elite mobile contacted me regarding a contract. He advised me it was a J1 2016 edition. When the phone was delivered to me it was a J1 Mini which was the wrong phone that was sold to me over the phone, I called them up to fetch the phone. The contract was collected on the 13/9/2016. I called to see if they have received the phone which they did and ask when my money will be reserved to me. The agent sent a log to Vodacom to query. When I called back they stated it will be reversed in 30 days. I was assured that the contract was cancelled the 1st time I called stating they sent me the incorrect phone. Today I check my profile on TransUnion the Vodacom shows on my ITC. I want it removed because I do not have a contract with them nor a phone of Vodacom. You guys have ****ed me off now. I cannot be keep calling to find out about things I have sent back or cancelled. I want feedback that this is removed and my money reversed. I will be taking this up further because clearly they are missing customers ITC</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply26 Sept 2016, 08:20
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly,

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply29 Sept 2016, 16:17
Official

Good Day

As per the telephonic discussion with you, we have explained that the matter has been escalated to Vodacom to process the relevant credits and assist. We trust that all is in order. Should you have any further enquiries, kindly contact us on ***or ***.

We do apologise for all inconvenience caused.

Kind Regards

Elite Mobile