NK
Naim K

1 reviews | Active since Jun 2016

13 Jun 2016, 19:41

Please assist

<p>I was given a call today for a tablet, which I agreed to try based on being given a contract from elite mobile via email from which I would read and verify terms and conditions for a R139 pm contract for 24 months.<br /> <br />i still haven't received my contract via email,<br />however I have been receiving numerous sms's saying I'm being processed for certain items which I did not agree to.<br />1. Rescue box<br />2. Safety box<br />3. Hotspotter<br />4. Society music<br /> <br />i did not ask for any of this.<br /> <br />the man that called me seemed very decent , but<br />after seeing all these sms's come through for all these items I did not ask for I am not happy at all with his service represented by elite mobile on behalf of Vodacom.<br /> <br />when he was reading out the contract at the part when he mentioned the amount , the line went almost dead and I could not hear an amount , I then asked him to repeat the amount again and he then laughed and said R139.<br /> <br />i am so concerned right now as I do not want this contract neither do I want the tablet that he said will be delivered in 4 days.<br /> <br />after reading all these people complain about elite mobile , I feel I am about to be ****med just like the other people that complained.<br /> <br />please can you assist as I want to totally decline any acceptance of any contract or tablet or any other items from elite mobile.<br /> <br />please can you assist as I don't want my account debited.<br /> <br />i am definitely phoning my bank tomorrow and putting a reverse on any unauthorized transactions going through my account.<br /> <br />pleae can you assist to ensure that this so called contract or my account being debited is totally stopped.<br /> <br />not happy at all.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply14 Jun 2016, 04:25
Official

Thank you for your enquiry. An escalation agent will phone you shortly.

Kind Regards Elitemobile Team

Elite Mobile
Elite Mobile's reply24 Jun 2016, 06:45
Official

Good Morning,

Kindly be advised as per your telephonic conversation on the 20/06/2016, your order Vodacom Power Tab 10 BT Keyboard + Vodacom Top Dog Voucher on Mofaya Std Top Up My Gig 1 @ R139 PM x 24 months subscription and the Value Added Services have been cancelled as per your request,

We sincerely apologise for the inconveniences caused, and thank you for your patience and understanding.

Kind Regards, Elitemobile