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Bongani B

1 reviews | Active since Mar 2012

31 Jan 2018, 20:53

Phone upgrade ****s deduction of money in my personal bank account Stop orders).

Hello Peter my name is Bongani Buthelezi from Witbank Emalahleni,i upgraded a contract via online upgrade from Vodacom.Apperently elite mobile was in charge for my phone upgrade only to find out they were deduction money on my bank account without even consulting with me the account holder with Vodacom.My problem is who gave them my account details?An amount of R665.00 was been deducted from my personal bank account.I would name a few of this services from elite mobile (Techrace,Sossquad,Monitor,Sagewise,Rovijet,Magzone,Rescuebox,Kintel,Safety and Safetybase of which all of this services i don't use and need.they all result in this R665,00 of money been deducted from my bank account (STOP ORDERS).I tried calling vodacom from clarity on this deductions which are happening on monthly bases.what vodacom said they don't know anything about these extra deductions,the only thing they told me Vodacom was the contract amount which is R721.00 for the 24 months contract i have with Vodacom.so i've been paying R1385.00 including the elite mobile services which i don't use.elite mobile has been deducting money for the past 22 month since i upgraded online with Vodacom which is a lot money if i may say especially for the services i barely use from elite mobile.i'm asking for help from Hello Peter to please help me with this situation at hand right now,this is a total ******* for this company of which Vodacom is denying any liason with this company elite mobile.thank hello peter.

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Replies (2)
Elite Mobile
Elite Mobile's reply31 Jan 2018, 21:15
Official

Good Evening,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply02 Feb 2018, 12:41
Official

Good day Mr Buthelezi

This is in regards to your Hellopeter complaint. Please be advised that I have tried to calling you this morning ***) However the line is going to Unavailable.

What we have done is cancelled the services as these are on a month to month basis so that your are not debited as of going forward however these services were sold to you with your contract and SMS's were sent shortly after to your cell number on how you are able to utilize the services as well as your activation sms's for the services. No feedback was given to us to cancel the services hence we were not at liberty to remove them as we did not have consent.

Please be advised that we have removed the services and as of going forward you will not be debited again.


Regards
Jody