Paying for upgrade not taking
<p>They have deducted money from my account for a upgrade May 2015, that I did at a Vodashop and paid for. When they phoned me they talked so much that I was overwhelmed, but as I arrived home and see what I am paying for in a email that they have sent me, I phoned them straight away and cancelled the upgrade. I then upgraded at a Vodashop in Lakeside Benoni and paid my upgrade. End of November I received an sms for money taken of my account for this upgrade from Elite Mobile, when I phoned them and asked why they told me I still have to pay even it I did not take the upgrade, for administration fee. So you pay administration fees for people harassing you on the telephone. Now end of January they took another R150 for this upgrade.</p>
Good day,
Thank you for your enquiry, you will be contact by an escalations agent shortly,
Kind Regards, Elite mobile
Good day,
Thank you for your enquiry, you will be contact by an escalations agent shortly,
Kind Regards, Elite mobile
Good Day Anne-Marie
Thank you for your enquiry. An escalation agent will be in contact with you shortly.
Kind Regards
Elite Mobile
Good Day Anne-Marie
Thank you for your enquiry. An escalation agent will be in contact with you shortly.
Kind Regards
Elite Mobile
Hi Annemarie
Thank you for bringing this to our attention and allowing us the opportunity to address this matter.
As per our accounts department, you have reversed the debits. We have escalated this to prevent any further debit errors occurring on your account.
We apologize for the inconvenience, and once again, thank you for your understanding.
Kind regards
Elite Mobile Team
Hi Annemarie
Thank you for bringing this to our attention and allowing us the opportunity to address this matter.
As per our accounts department, you have reversed the debits. We have escalated this to prevent any further debit errors occurring on your account.
We apologize for the inconvenience, and once again, thank you for your understanding.
Kind regards
Elite Mobile Team