Paying for unwanted extras!
<p>When we discussed the upgrade of my contract (Tablet), I couldn't be more clear that I didn't want the extra packages like TechTrace, Hotspotter, Magzone, Kintel, RescueBox and SOS Squad. The lady promised me high and low that the services wouldn't be charged, only to find out a few months later that the order was processed, so every month I get charged for that ******* when the sales lady could just open her ears and listen on the 4 occasions that we spoke.</p> <p>I'm not going to stop until I get a full refund from August 2016- for ALL of these services. They're very quick to push off the contracts onto the clients, but when it actually comes to the finances they don't care at all.</p> <p> </p> <p>Way to go Elite Mobile!</p> <p> </p>
Hi Michiel
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We have contacted the account holder Mr A Smith. All additional services have been removed, no refund is due to be processed for reasons which were explained to him.
We apologise for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Hi Michiel
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We have contacted the account holder Mr A Smith. All additional services have been removed, no refund is due to be processed for reasons which were explained to him.
We apologise for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
