BJ
Bridgett J

1 reviews | Active since May 2019

31 May 2019, 17:52

Pathetic service from Elite Mobile

In 2016 I took a tablet from Elite mobile with a vodacom sim and then had it upgraded last year at Vodacom. Subsequently I've been receiving sms' for a different person, Ms. Lufuno Sa****i, from retail stores and subscriptions as well as messages from vodacom about data usage etc for a different number. I went to Vodacom to stop all subscriptions in my phone as I did't subscribe to anything but continued receiving sms' for Ms.Sa****i and notifications of deductions of emergency airtime for a different cell number to mine. I 've tried to contact Elite Mobile as I' m convinced my cell number is linked to a different number to no avail. It's now come to my attention that every month approximately R300.00 is being deducted from my bank account for apps I'm not subscribed to. I am convinced it is the subscriptions for this unknown number (Ms. SA****I) which is being deducted from my bank account. I HAVE NOT BEEN ABLE TO GET HOLD OF ELITE MOBILE. They offer pathetic service. I need help and don't know where to turn. Vodacom can't help and I can't get hold of Elite Mobile. Below is a list of subscriptions being deducted from my account for this other number linked to mine: Iwyze - R70.02 Safety Box - R56.00 Chart is Life 1 - R81.61 Chart is Life 2 - R42.88 Hotspotterem - R65.00 Halo - R49.00 So Music - R50.00 Rescue Box - R58.00

In addition to this I lose data and airtime when I'm not using my phone.

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Replies (2)
Elite Mobile
Elite Mobile's reply03 Jun 2019, 09:28
Official
 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team 
Elite Mobile
Elite Mobile's reply05 Jun 2019, 14:29
Official
Good Day  BridgettJoshua1 

Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.

Kindly be advised that as per telephonic discussion your query has been resolved. 

We apologise for the inconvenience, and once again, thank you for being understanding. 

Kind Regards, 
Elite Mobile Team