vB
vicki B

1 reviews | Active since Aug 2016

24 Aug 2016, 10:02

PATHETIC AND ZERO MORALS

<p>Elite Mobile upgrades me without my permission! I request the phone conversation and is informed that I can not get it as they will investigate my claim first and get back to me in 5 days (let's see if that happens)! The consultant, Veronica, is SO RUDE, interrupts a person the whole time and just keep saying they will not upgrade my Vodacom data contract without my permission! The more I tell her they did, the more she speaks over a person to tell me they would not! Seriously disgusted in this company.</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply24 Aug 2016, 10:11
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

Elite Mobile Team

Best regards,

Elite Mobile
Elite Mobile's reply02 Sept 2016, 10:53
Official

Good day,

Kindly be advised, as per the telephonic conversation, you were advised taht you agredd to the contract.

We will be sending the call to nearest Vodacom store, so you can listen to the call recording.

Kind Regards, Elitemobile

Best regards,