Order subscription not cancelled

I received the option for a data plan with no modem 07 March 2016. I did not receive any notification after this call regarding the option or details. I called to cancel the order on 10 March 2016 after concerns about this being a ****. The agent said she would process the cancellation within 5 working days, which would be processed.<br> <br> Today (17 March 2016), I received a call to confirm my order. The agent hung up on me when I mentioned I had cancelled the order. He later called back to say he could not give me any details where I could get some recourse and that I should contact and customer call centre for more details. <br> <br> Unfortunately, this has not been a fruitful exercise since I have no reference number. I would appreciate it if this was urgently addressed before I report this matter to relevant authorities.<br> <br>