1 reviews | Active since May 2016

10 Jul 2016, 09:26

No support and unfriendly feedback.

<p>I was called by Elite mobile telemarketing and accepted@ct for a Huawei p9 lite white or gold.</p> <p>When delivery took place I signed a note on the delivery that if it is black they must change for what I asked for.</p> <p>Also I was told that the devise could take 2sims and a memory card..it does not it could only take 1sim and a memory card.</p> <p>Also I was given a normal sim but the devise takes a small nano sims..thus have no use of the contract.</p> <p>I have been calling with no feedback and return mails with no feedback also went to vodacom but they told me to go to elitemobile.</p> <p>I told them of issues within the14 day trail period to return with no positive help.</p> <p>Seems selling was the aim with no customer Service...</p> <p>Could you please help my no is ********** 909</p> <p>Email is **********

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Replies (2)
Elite Mobile
Elite Mobile's reply10 Jul 2016, 10:35
Official

Thank you for your enquiry. An escalation agent will phone you shortly

Kind Regards Elitemobile Team

Elite Mobile
Elite Mobile's reply14 Jul 2016, 14:00
Official

Good day,

Kindly be advised, as per your discussion with customer care agent, you have decided to keep the unit.

We sincerely aplogise for any inconveniences caused, please feel free to call us on ********** 195 or e-mail Kind Regards, Elitemobile