1 reviews | Active since Sept 2015
No success regarding cancellation of services
I have taken up a contract with Vodacom verbally in January 2013 when a lady from the service centre called advertising the contract. I do not recall ever signing up or agreeing for additional services such as elite mobile services. I was only made aware of these services when I looked at my bank statement in December 2013 and realised that there were four debits with the reference EM coming off my account as well as Milc services. I successfully cancelled milc services and they advised me that the other debits related to elite mobile. Thereafter I contacted elite mobile and cancelled the services and they assured me it will be cancelled. January they debited my account four times and I did not have funds and I incurred bank charges of R115 for each unpaid debit. In the middle of January they debited again and the same thing happened. I contacted them again and cancelled it again and still in March my account was debited. In April or May I called again and stated my ID number and was told that there are no services. I then gave the reference number and the picked it up & assured me it will be cancelled. In the month of August debits came off my account. I am know helpless & tired.
Thank you for your enquiry.
An Elitemobile agent will contact you shortly.
Kind Regards Elitemobile Team
Thank you for your enquiry.
An Elitemobile agent will contact you shortly.
Kind Regards Elitemobile Team
