1 reviews | Active since Jul 2016
No service
<p>Ellte mobile contacted me wrt to an upgrade. The order ref no EM ********** -5 was cancelled a day or two later without notifying me. I expressly told their consultant Brittany more than once that I am NOT interested in services Hot spotter, Techtrace and Rescue box. They have the voice recording as proof of the conversation!! On 01 July three unauthorised debit orders went through my bank account. I phoned and emailed them several times since 01st July abd to date the money has not been refunded to my account. Their service is so unprofessional to say the least!!!</p>
Thank you for your enquiry. An escalation agent will phone you shortly.
Kind Regards Elitemobile Team.
Thank you for your enquiry. An escalation agent will phone you shortly.
Kind Regards Elitemobile Team.
They have been saying that for 3 weeks! All I receive are emails each with a different "ticket" number and asking me to me to rate their service!!! WHAT service!!!!
They have been saying that for 3 weeks! All I receive are emails each with a different "ticket" number and asking me to me to rate their service!!! WHAT service!!!!
Good day,
As per our telephonic conversation, kindly be advised that the Value Added Services was cancelled with immediate effect.
The revelant refund as been processed.
Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.
Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received.
We appreciate your patience and understanding.
Yours Sincerely,
Elite Mobile Team .
Good day,
As per our telephonic conversation, kindly be advised that the Value Added Services was cancelled with immediate effect.
The revelant refund as been processed.
Thank you for reporting this matter and providing us with the opportunity to resolve your query with the urgency it deserves.
Kindly accept our sincere apologies for the inconvenience you may have experienced in respect to the service that you have received.
We appreciate your patience and understanding.
Yours Sincerely,
Elite Mobile Team .