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1 reviews | Active since Jan 2017

10 Jan 2017, 13:29

NO SERVICE 25 NOV 2016 STILL WAITING 10 JANUARY 2017

<p>Waited from 25 Nov 2016 for Upgrade. </p> <p>Cancelled deal on 15 Dec 2016.</p> <p>Now i am waiting for them to just do 2 small things on their side.... review the deal and cancel the deal.</p> <p>So I can continue to do my normal Upgrade through Vodacom. But no you have disabled me in doing so as the system still says: "InComplete order exist for MSISDN" and it is 10 Jan 2017.</p> <p> </p> <p>Really poor service.</p>

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Replies (3)
Elite Mobile
Elite Mobile's reply10 Jan 2017, 13:34
Official

Good day,

Thank you for your enquiry, please can you provide us your contact details so we can assist you further,.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply21 Feb 2017, 12:57
Official

Hi Landi

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Your upgrade has been reversed.

We do apologize for the time delay and any inconvenience caused to you in regards to your matter being resolved.

Please feel free to e-mail me on *** or call us on the following number ***for further assistance.

Kind regards

Elite Mobile

aA
accounts A's update21 Feb 2017, 13:17
Reviewer Update

Matter Resolved.