DG
Deon G

1 reviews | Active since Feb 2011

11 Apr 2016, 12:08

No reversal of contract as yet

I put up a complaint on Hello Peter last week. I was called to say that my contracts were cancelled. The following day i checked up with Vodacom & it was picked up that my data contract was not cancelled. I sent Elite Mobile a message again and I was told the cancellation was sent to Vodacom to reverse and it will take 48 hours to reflect. It's now120 hours now and my cancellation is not reflecting. I demand answers now. PLEASE CANCEL THE CONTRACT THAT YOU MADE ME TAKE OUT UNDER FALSE PRETENCE. <br> <br> Hi Rosintha, Please note that your orders where cancelled.<br> <br> 6-04-16 1:33pm<br> Hi Rosintha, Please note that reversal was sent through to Vodacom and it does take 24-48 to be processed. Thank you<br> <br> 6-04-16 1:53pm<br> Hi Rosintha, as per our system the orders have been cancelled as well as the Value Added Services. Thank you<br> <br> 7-04-16 9:17am<br> Hi Rosintha, Please note that a reversal request was sent to Vodacom Direct yesterday and as informed, reversal does take 24-48 hours. Thank you<br> <br> 8-04-16 8:41am Hi Rosintha, Please note that the reversal will be done during the course of today as per the turnaround time stipulated previously. Thank you

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Replies (1)
Elite Mobile
Elite Mobile's reply11 Apr 2016, 12:13
Official
Hello kayar,

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.
An Escalation Agent will be in contact shortly.

Kind Regards
Elite Mobile Team