IS
Ishmael S

1 reviews | Active since Jan 2015

01 Dec 2016, 22:06

No Handset received and my money is taken

<p>Good day. Please help me identify this ******s called Elite Mobile... This is the second month now they taking money from my bank account even though I did not qualify for their handset due to my credit status. There is a thing called HotSpotter that charges me even if I dnt know or never used anything of that nature whatsoever.... Please help me cut ties with this cruel unknown people.</p>

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Replies (5)
Elite Mobile
Elite Mobile's reply02 Dec 2016, 11:02
Official

Good Day Ishmael

Thank you for your enquiry. An escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile

IS
Ishmael S's update02 Dec 2016, 16:36
Reviewer Update

Thanks To Aĺl... My problem is resolved.

Elite Mobile
Elite Mobile's reply02 Dec 2016, 16:40
Official
Hi Tembisa Happy that we were able to assist. Thank you for updating your original review rating. Means a lot to the agent. Kind Regards Elite Mobile Team
IS
Ishmael S's update02 Dec 2016, 20:40
Reviewer Update

...although you guys just took my money today again... The agreement was that I am goin to use Hotspotter when I receive a new handset that didn't come through, why didn't you cancel everything since the handset matter failed? I now need my money back because I never used your whatevers....

Elite Mobile
Elite Mobile's reply12 Jan 2017, 09:50
Official

Good Day,

Please be advised that you should not incur the same issue that we have addressed.

We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile