No customer service

<p>I recently upgrade my Vodacom contract with Elite Mobile. Sadly, it was the worst decision I've made. I was promised to that phone will be delivered on Tuesday, only to find out on Tuesday that they forgot to process the order and that it will only be delivered the Thursday. The charger I received with the phone is not working, I reported this to Vodacom on two different occasions, only to be referred to Elite Mobile as they did the upgrade. I have send several emails to report this and I am just receiving a auto response - You email was received and it feedback will be provided within 24 hours. I have tried the online chat that seems to be no working - or your agents are just not in the mood to assist</p> <p> </p> <p>I am afraid that I will never use Elite Mobile again for any upgrades.</p> <p> </p> <p>Please can you replace my charger or come and collect the phone and cancel the upgrade</p>