1 reviews | Active since Dec 2016

02 May 2017, 11:03

No credit since ****le was returned

<p>In Feb Elite Mobile contacted me, whereby I signed a contract ( ********** ) for a new ****le. Receiving this, I contacted them as this was not what I wanted, and they collected it within 2 days. I contacted Vodacom and cancelled the contract. But still I get charged for a ****le which I returned, and I did cancel my contract. Now my cancellation date is only in 2 years' time. I have been trying to cancell my contract again and again, but all I get from the consultants at Vodacom is other numbers that I should phone. I've been trying to get help from Elite Mobile, but to no avail. </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply02 May 2017, 11:43
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply03 May 2017, 13:21
Official

Hi Katharina

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Your upgrade has been reversed as the unit was collected and returned to Vodacom stock.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.