1 reviews | Active since Nov 2014
no choice when dealing with a bully
i received a call from a agent of elite mobile at 11 o clock. i informed the agent to call me in an hours time as i was at work and unable to talk. He called back after 12 as i requested. my disappointment lies in the fact that he tried to force a product onto me that i had not agreed to purchase. i informed him that i wanted to first physically go see the product in a vodacom store. his condescending attitude and aggression has left me feeling cheated of my right as a customer. To try and force a product on me that I've never heard of and become aggressive when i try and get as much information on it, is a sign of poor quality customer service. allow a customer the right to make an informed decision without being bul**** into accepting a deal.
Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.
Kind Regards
Elite Mobile Team
Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.
Kind Regards
Elite Mobile Team
