no BIS service - and i still have to PAY

First they said my account was in arreas and thats why they disconnected my service, when i argued Marcel told me to stop being lethargic about the matter and just send through a bank statement so they can sort it out. that was on the 22 July. Up to now i've had nothing but excuses as to why me and so many orther paying customers have been disconnected. They refuse to cancel my contract even though they clearly in breach of it. there standard response is \an escalation agent will contact you shortly and then nothing is really done. just a few more apologies and the same bad service. IN THE MEANTIME WE STILL HAVE TO PAY !!! I have lost my patience . hopefully the consumer commision can sort them out "