No BB service since 22 July

I am a subscriber to Elite Mobile and since 22 July have had no Blackberry, Whatsapp or Email access on my phone (i have a vodacom number). I phoned *** on numerous occasions and even had to prove payments via bank statements. My money for August went off on Friday and still today (3/8/2015) nothing is going on! I get the run-around of they will phone me back, or please wait 4 to 5 working days and then it will be reinstated. Nothing at all is being done. I feel de*****ed because my payments are done via debit order. Management does not come back to me and the people at the call centre must be totally fed-up with ranting and raving! it is not fair that I keep on paying but get nothing in return. No response but for the call centre appologising every time ..... I AM NOT A HAPPY CHAPPY!