No assistance to collect and cancel upgrade

I have been trying for a month to get this sorted out, a call was logged for RAM to collect this ****** phone and cancel my upgrade. Ram is sending me to Elite mobile, Elite mobile is sending me to RAM and I've been trying to set a collection date for 2 weeks and no one is helping me.

I called Elite mobile on the 15/06/2023 08:09 again and spoke to Salome she said everything is fine on their side I must follow up with RAM Couriers on number *** giving RAM this number V2P*** pick up number and they must sort it out. I'm really getting frustrated as no one is helping or collecting and being shoved from one place to another. I must use all my airtime to try and sort this out and both RAM and Elite Mobile is just passing the buck.