AC
Amanda C
1 reviews | Active since May 2015
11 May 2021, 12:30
No assistance from Elite mobile
Sizwe for Elite mobile phoned me with a upgrade. Not a bad deal, but did not get what was discussed over the phone. And it must be a family top up. If my airtime of data is finishes and can reload myself. But now my phone is open. I phone them 4 times at *** to short it out, but nothing has been done. 1) Rev no: *** 2) Rev no: *** 3) Rev no: *** 4) Rev no: 091334. According to me I have 14 days to cancel this deal, I am standing on 11 days. Ask to speak to a manager, but the said it is not possible. They will sort it out by the end of the day. I am still waiting for assistance. I need urgent assistance please!!!!!!!
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Replies (6)0
Replies (6)AC
Amanda C's updateReviewer Update
13 May 2021, 13:29I am still waiting on assistance!!!!!!!!!!!!!!!!!
AC
Amanda C's update13 May 2021, 13:29
Reviewer Update
I am still waiting on assistance!!!!!!!!!!!!!!!!!
Elite Mobile's replyOfficial
17 May 2021, 14:00Good day dear customer,
We acknowledge receipt of your post and do apologize for the inconvenience.
We have seen that our service department has already taken note of your query and will escalate your matter to ensure it's dealt with as a matter of priority.
Thank you
We acknowledge receipt of your post and do apologize for the inconvenience.
We have seen that our service department has already taken note of your query and will escalate your matter to ensure it's dealt with as a matter of priority.
Thank you
Elite Mobile's reply17 May 2021, 14:00
Official
Good day dear customer,
We acknowledge receipt of your post and do apologize for the inconvenience.
We have seen that our service department has already taken note of your query and will escalate your matter to ensure it's dealt with as a matter of priority.
Thank you
We acknowledge receipt of your post and do apologize for the inconvenience.
We have seen that our service department has already taken note of your query and will escalate your matter to ensure it's dealt with as a matter of priority.
Thank you
AC
Amanda C's updateReviewer Update
17 May 2021, 14:14Thank you
AC
Amanda C's update17 May 2021, 14:14
Reviewer Update
Thank you
AC
Amanda C's updateReviewer Update
19 May 2021, 14:58Good day, i am still waiting on assistance, Damien Govender. What must i do to get this fix?
AC
Amanda C's update19 May 2021, 14:58
Reviewer Update
Good day, i am still waiting on assistance, Damien Govender. What must i do to get this fix?
AC
Amanda C's updateReviewer Update
26 May 2021, 11:40Still waiting!
AC
Amanda C's update26 May 2021, 11:40
Reviewer Update
Still waiting!
AC
Amanda C's updateReviewer Update
08 Jun 2021, 08:48NO FEEDBACK NO SUPPORT!!!! PUTTING THIS ON HELLOPETER DOES NOT HELP AT ALL.
AC
Amanda C's update08 Jun 2021, 08:48
Reviewer Update
NO FEEDBACK NO SUPPORT!!!! PUTTING THIS ON HELLOPETER DOES NOT HELP AT ALL.