No assistance after sales of handset

Elite Mobile phoned me for an upgrade on my handset and a 24 month call package in August. After receiving the package on the 10th August, the sales person who sold the package was not clear in that the phone will be a downgrade from my current phone. Within 7 Days (15Aug) I phoned Elite mobile to cancel my new phone, the lady said that they will stop the contract and collect my handset within a week.<br> I have phoned numerous times, every time the call center says they will call me but nothing happens I have now phoned 4 times to resolve. Elite mobile has placed me in a very less than satisfactory situation. I have spoken to the call center, they are extremely rude, obnoxious and talk over me, they don't fix the problem and one person (Jason) said I need to speak with an Afrikaans speaking agent (Marcelle) who then was also of no assistance at all. They will say anything to end the call but absolutely noting gets done. I am at a loss for words how one company will dump **** on your doorstep and then when you ask for the contract to be amended they just absolutely do not give a damn to rectify the issue.<br> Can someone get in contact with me as I do not know who to talk to get this sorte