Nightmare!! Worst service ever!!!

I fell into the trap to renew my contract via Elite Mobile. The agent called me on the 3rd of September and the device was delivered on the 7th of September. Immediately when I opened the box, I could see that this was not the phone I wanted, which I categorically told the agent when we spoke. I didnt want a light blue phone, and he assured me it it not light blue. I didnt even have to open the box of the phone to see that it is in fact light blue. The only reason why I decided to sign up for the contract is because the agent highlighted the 14 day cool off period. On the 8th of September I called Elite Mobile to collect the device.

Today is the 15th of October and after calling 4 times to have the phone collected I am really frustrated. I am told that the phone was logged for collection on the 17th of September only. Why did it take so long to log it?? Also, I am being charged for a phone that I don't want and Im not using. '

Delivery happened within 2 business days, but collection takes more than 30 business days??? If collecting the phone is such a nightmare I dont even want to know how difficult it is going to be to cancel the contract.

Elite Mobile is good at making promises, but their service is the worst! I dont know why Vodacom decided to partner with you!

I really regret making use of them and want to warn people about them. Stay away!!! Run!! Dont use them, rather go into a store if you can.