SY
Shaun Y

1 reviews | Active since Sept 2024

26 Sept 2024, 11:56

Never ever accept phone call deals - which I didn't and they claim I did

Extremely disappointed in how this company operates. They will phone you under the guise that they are trying to help you save money and that they represent Vodacom, neither are true. I have opened a case with them as they ******* me into a contract back in May and now I am being told I can't cancel it. Was told I was getting a free phone and a cheaper contract when in reality they were upgrading my contract to a worse phone than the one I had. Now I am stuck in a long contract that I did not want.

**** artists - the legality of this should be changed. Never answer phone calls from them as they will use your confusion against you and make false promises, next thing you know you're tied into a contract you did not want. Ridiculous. Vodacom should not allow this - based on that alone I will probably be cancelling my Vodacom contract as well

0
Replies (3)
Elite Mobile
Elite Mobile's reply26 Sept 2024, 12:18
Official
Good Day Shaun 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
Elite Mobile Team
SY
Shaun Y's update26 Sept 2024, 12:25
Reviewer Update
I have already been in contact - I want your copy of me "agreeing" to this contract as I don't believe you when you say I agreed to the duration of this contract. I want out - the phone you gave me is still in the box and has not been turned on. Ridiculous that anyone wants to work here and lie to people and tie them into long ****ty contracts
Elite Mobile
Elite Mobile's reply27 Sept 2024, 13:35
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

We will be in contact soonest.