My email to Elite Mobile - Share your experiences, please.

For attention: REDACTED BY AUTHOR

Dear REDACTED BY AUTHOR

Thank you for forwarding the attached recordings of the initial contact made by Elite Mobile.

1. I have studied the recordings, and in my opinion Elite Mobile breached various provisions of the Consumer Protection Act. I am currently seeking a legal opinion after which I will either engage with you directly or lay a complaint at the National Consumer Commission.

2. In addition to the above, Elite Mobile is herewith informed that:

a. I will be registering a complaint on “Hello Peter” (along with the string of other similar complaints to mine). b. Should I receive an opinion that you breached the Consumer Protection Act in any way or manner per point 1 above, I will be contacting one or more Media outlets of my choice as to Elite Mobile’s practices in “selling” goods and services, specifically in relation to the provisions supp**** in the Consumer Protection Act. c. In view of the above, please confirm or deny that “Elite Mobile Telecommunications” (Company Registration Number: REDACTED BY AUTHOR) belongs to Misters REDACTED BY AUTHOR.

3. Attached a recording of my own whereby I requested that ALL these services be cancelled with immediate effect, said call dated 2 October 2017 (my apologies for my language used). Post my request for all services to be cancelled, it seems I was in fact charged double the previous amounts deducted early in November.

4. For your ease of reference I supply a summary of my account from August to date.

a. I was offered a refund by yourself (REDACTED BY AUTHOR) via a phone call on 31 October 2017 at 09:47 (a recording can be supp**** should you require such). i. You are to please explain: 1. Whether the refund was processed. If not, why not? 2. Why my services were not cancelled as requested (per the attached recording). 3. Why I was charged double the amounts for Elite Mobile’s “value added services” in November 2017.

2017-08-31 RESCUE BOX - R57 SOMUSIC - R49 SAFETY –EM - R55 HOTSPOTTEREM - R45

2017-09-26 RESCUE BOX - R57 SOMUSIC - R49 SAFETY –EM - R55 HOTSPOTTEREM - R45

**2017-11 02 RESCUE BOX - R114 (R57 * 2) SOCIETY - R98 (R98 * 2) SAFETYBOX - R110 (R55 * 2) HOTSPOTTER - R90 (R45 * 2)

Your urgent response(s) appreciated.