EZ
Elna Z

1 reviews | Active since Sept 2015

24 Sept 2015, 07:26

My contract was renewed without my consent

My contract that is expiring next month has been renewed without my cosent, I received a call on the 21st of August 2015 where a consultant told me that they will deduct R150 from my acc, I told him that I wanted to cancel the contract once the two years is over, he tahen said I can cancel it in September, when I called vodacom to cancel I was told that my contract has been renewed. I tried to call elite mobile but they are closed for training. I never asked for the contract to be renewed I specifically asked whem I will be able to cancle because I never used the tablet they Send me in 2013, it wasn't working. Please assist

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Replies (1)
Elite Mobile
Elite Mobile's reply25 Sept 2015, 09:15
Official
Hello Doreentjie,

Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.

Kind Regards
Elite Mobile Team