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Phindile M

1 reviews | Active since Sept 2012

28 Oct 2015, 14:13

My account debited with R285.00 instead of R99.00

I took a contract with Elite Mobile for a Vodafone Smart Tab 3G on Mofaya Std Top Up My Gig 1<br> (Data) which was sold to me over the phone by an elite mobile sales consultant. The contract I agreed on was a contract for only R99.00 a month to be debited from my account, to my surprise when I checked my account it was debited with R285.00 with all this other stuff I did not agree to. I then called elite mobile to get these other fees reversed from my account and to cancel all this other stuff I don't know about and guess what I had to now call these other companies and cancel with them myself even though I never spoke to those companies in the first place, the second person I spoke to from elite mobile promised to get back to me with feedback before the end of the day but that never happened up until now I am still waiting for feedback from elite mobile.<br> people should be warned about taking contracts over the phone because these companies are just a ******* when you want your money back they cannot reverse it but it was easy to take it from your account. I am very angry right now I even want to CANCEL THE CONTRACT.<br>

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Replies (1)
Elite Mobile
Elite Mobile's reply28 Oct 2015, 14:15
Official
Hello Phindile Mazibuk,


Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.

Kind Regards
Elite Mobile Team