MTN contract mess

<p>After 2 months of struggling to get hold of Elite mobile, a representative finally called me back. Another two weeks have passed since she said she would call me again, and still no word from Elite mobile.</p> <p> </p> <p>I took out an MTN contract over the phone for a Huawei with a certain amount of airtime, and requested that they add a data bundle to that contract. When the parcel arrived, they had split the airtime and data over two separate simcards. After phoning MTN multiple times within the cancellation period of 7 days, trying to cancel the contract, they said that Elite mobile will phone me back. I asked if there is a number that I can phone, or if I can cancel the contract through MTN, and they said no, the request has been put through, I must wait for Elite Mobile to contact me.</p> <p> </p> <p>Two months passed, with two debit orders going off. I submitted various customer service mails, and hellopeter reviews, with MTN telling me that the request is in Elite mobile's hands. Finally a representative called me on the 7th of July. She said that she would go through the recordings, and phone me back on the 10th. It is the 21st now, and still nothing.</p> <p> </p> <p>Elite mobile together with MTN's service is utterly pathetic, and I have to deal with the mess.</p>