****** Business

It's been a month and my contract upgrade is still pending although the payment has gone off already.<br> As far as I'm concerned, Elite is in breach of contract as they have not delivered on their end of the contract agreement and every person I have liaised with at the company is a joke. So here's a list of things I am unhappy about:<br> 1) Contacted for the upgrade on 14/01. Specified the model and and colour of the item.<br> 2) Item to be delivered in 5 working days. Item actually delivered on 27/01 was incorrect.<br> 3) Spent 4 hours on 31/01 attempting to speak to someone to correct. I was directed to 3 departments at Vodacom and4 departments and a supervisor at Elite. I was told that it would take 2 weeks to fix.<br> 4) Posted comment on Elite Mobile FB page on 01/02. Received confirmation that issue was to be resolved and in process. Supp**** contact details on 09/02. FB link: [URL Removed]<br> 5) Incorrect item collected by RAM for return on 04/02. <br> 6) 2 weeks have passed since I initiated this process. No feedback and device not yet received.<br> Vodacom needs to do something about Elite as an SP.