LR
Liezl R

1 reviews | Active since Jun 2012

31 May 2017, 17:58

Money grabbers

<p>I upgraded my data package and since september 2016 money was just deducted for service I dont need. I called on 17 May 2017 and cancelled everything immediatly. Now I see that they just deducted the money yet again. Where to I report them?</p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply31 May 2017, 19:15
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply02 Jun 2017, 16:54
Official

Hi Liezl

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

We have processed a refund. Please allow 7-10 days for the funds to reflect.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.