VA
Vanessa A

1 reviews | Active since Jan 2014

06 Feb 2017, 12:19

Money deducted for services

<p>On the 24 of January i was contacted by Elite Mobile offering me a tablet deal with Vodacom, and 4 other offerings linked to this offer the next day i received sms's to say that the offerings were activated and then i received an sms to say that the tablet offering was not approved. At the end of the month all 4 offerings were deducted to the value of R198. When i called Elite Mobile today i was nicely told that the offerings were not linked to the tablet deal hence the deduction, when i asked that the offerings be cancelled with immediate effect and then to reverse my R198 as i did not use the product as i believed it was all linked to the tablet deal that was not approved, i was told that they will cancel it but i can not get my hardearned money back as they are not linked and this was explained to me...THIS WAS NEVER EXPLAINED TO ME...All Elite Mobile care about is getting money and they dont care how they get it! How a brand like Vodacom aligns themselves to Elite is mind boggling! SHOCKING!</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply06 Feb 2017, 12:25
Official

Good Day

Thank you for your enquiry. An escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply23 Feb 2017, 15:13
Official

Hi Vanessa

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

We have cancelled all the additional services and a refund has been processed.

We apologise for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.