JB
Jenna B
1 reviews | Active since Apr 2023
15 Jan 2025, 10:23
Misrepresentation and Intentional deceit - **** artists Elite Mobile
At the end of September sometime an agent got through to me after me blocking any Vodacom/Elite mobile sales calls for almost 2 years. I was informed that the package I was on was an old package and they were offering a package with more benefits for the same amount I was paying. I informed the agent that I had the intention of upgrading my handset in the next year. At no point was I advised that get a measly speaker would prevent me from upgrading my device. I have avoided upgrading so I could have the upgrade available when I needed it most. I have referred this to the NCC.
Helpful (0)
Replies (3)0
Replies (3)Elite Mobile's replyOfficial
15 Jan 2025, 11:11Hi Jenna
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply15 Jan 2025, 11:11
Official
Hi Jenna
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
JB
Jenna B's updateReviewer Update
15 Jan 2025, 11:59Generic response just to show you responded. Don't worry I will work hard at exposing your ****! Company details are public so I know exactly who the Directors are.
JB
Jenna B's update15 Jan 2025, 11:59
Reviewer Update
Generic response just to show you responded. Don't worry I will work hard at exposing your ****! Company details are public so I know exactly who the Directors are.
Elite Mobile's replyOfficial
15 Jan 2025, 12:36Hi Jenna
We would like to confirm that we have acknowledged your review.As per reference ***, an investigation was conducted, and we have provided you with the feedback. Additionally, the call transcript has been sent to you via email.
Kind Regards
Elite Mobile Team
We would like to confirm that we have acknowledged your review.As per reference ***, an investigation was conducted, and we have provided you with the feedback. Additionally, the call transcript has been sent to you via email.
Kind Regards
Elite Mobile Team
Elite Mobile's reply15 Jan 2025, 12:36
Official
Hi Jenna
We would like to confirm that we have acknowledged your review.As per reference ***, an investigation was conducted, and we have provided you with the feedback. Additionally, the call transcript has been sent to you via email.
Kind Regards
Elite Mobile Team
We would like to confirm that we have acknowledged your review.As per reference ***, an investigation was conducted, and we have provided you with the feedback. Additionally, the call transcript has been sent to you via email.
Kind Regards
Elite Mobile Team
