JB
Jenna B

1 reviews | Active since Apr 2023

15 Jan 2025, 10:23

Misrepresentation and Intentional deceit - **** artists Elite Mobile

At the end of September sometime an agent got through to me after me blocking any Vodacom/Elite mobile sales calls for almost 2 years. I was informed that the package I was on was an old package and they were offering a package with more benefits for the same amount I was paying. I informed the agent that I had the intention of upgrading my handset in the next year. At no point was I advised that get a measly speaker would prevent me from upgrading my device. I have avoided upgrading so I could have the upgrade available when I needed it most. I have referred this to the NCC.

0
Replies (3)
Elite Mobile
Elite Mobile's reply15 Jan 2025, 11:11
Official
Hi Jenna 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
Elite Mobile Team

JB
Jenna B's update15 Jan 2025, 11:59
Reviewer Update
Generic response just to show you responded. Don't worry I will work hard at exposing your ****! Company details are public so I know exactly who the Directors are.
Elite Mobile
Elite Mobile's reply15 Jan 2025, 12:36
Official
Hi Jenna

We would like to confirm that we have acknowledged your review.As per reference ***, an investigation was conducted, and we have provided you with the feedback. Additionally, the call transcript has been sent to you via email.

Kind Regards
Elite Mobile Team