PM
Paul M
1 reviews | Active since Nov 2017
21 Dec 2017, 18:29
Misrepresentation
Good day,
Today (21 Dec 2017) at 12h32, my wife was contacted by a representative of Vodacom, asking if she wishes to upgrade her cell-phone contract which is due February 2018. After the consultant verified all of her details, she was sent two reference numbers (EM- ********** 8-1/3) from Elite Mobile.
I wish to bring to your attention that your consultant was misrepresented as an employee from Vodacom and that we do not wish to deal with Elite Mobile. AS SUCH, WE DECLINE ANY OFFERS, SERVICES AND FREE GIFTS FROM ELITE MOBILE (OR HOTSPOTTER) AND WISH TO CANCEL ANY CONTRACT YOU MAY HAVE DRAFTED UP FROM YOUR SIDE.
Please let me know soonest when the contract is cancelled as I will take further steps to protect my wife in this matter.
My wife has sent this same cancellation request to ********** (ref no. 137057) and ********** (ref no. 131840) already.
I await your response… Paul & Leonie Marais
Helpful (0)
Replies (8)0
Replies (8)
Elite Mobile's replyOfficial
21 Dec 2017, 18:58Good day,
Thank you for your inquiry, you will be contacted by an escalations agent.
Kind Regards,Elitemobile
Best regards,
Elite Mobile's reply21 Dec 2017, 18:58
Official
Good day,
Thank you for your inquiry, you will be contacted by an escalations agent.
Kind Regards,Elitemobile
Best regards,
PM
Paul M's updateReviewer Update
21 Dec 2017, 18:58Much appreciated.
PM
Paul M's update21 Dec 2017, 18:58
Reviewer Update
Much appreciated.
PM
Paul M's updateReviewer Update
22 Dec 2017, 11:54At 11h06 today, we received the SMS' that my wife has been registered at RescueBox, Hotspotter and TechTrace.
NONE OF THESE SERVICES WERE EVEN MENTIONED IN THE CALL SHE RECEIVED AND YOU ARE BUSY BREAKING THE LAW.
I am still awaiting your response and will be filing a civil case for this nonsense.
PM
Paul M's update22 Dec 2017, 11:54
Reviewer Update
At 11h06 today, we received the SMS' that my wife has been registered at RescueBox, Hotspotter and TechTrace.
NONE OF THESE SERVICES WERE EVEN MENTIONED IN THE CALL SHE RECEIVED AND YOU ARE BUSY BREAKING THE LAW.
I am still awaiting your response and will be filing a civil case for this nonsense.
Elite Mobile's replyOfficial
22 Dec 2017, 12:03Good day,
Kindly be advised we unable to view your contact details or order number, only the messages and review came through.
Please can you send your inquiry to *** or call *** and we will be able to assist you with the urgency you deserve.
Kind Regards, Elitemobile
Best regards,
Elite Mobile's reply22 Dec 2017, 12:03
Official
Good day,
Kindly be advised we unable to view your contact details or order number, only the messages and review came through.
Please can you send your inquiry to *** or call *** and we will be able to assist you with the urgency you deserve.
Kind Regards, Elitemobile
Best regards,
Elite Mobile's replyOfficial
22 Dec 2017, 12:03Good day
I do apologize for the late response.Unfortunately we are unable to view your details on our side.In order for us to assist you with this query please call *** where we will be able to assist you.
Regards
Elitemobile
Best regards,
Elite Mobile's reply22 Dec 2017, 12:03
Official
Good day
I do apologize for the late response.Unfortunately we are unable to view your details on our side.In order for us to assist you with this query please call *** where we will be able to assist you.
Regards
Elitemobile
Best regards,
PM
Paul M's updateReviewer Update
22 Dec 2017, 12:19I've just spoken with a consultant (whose name I will keep for my own records). To keep hellopeter from stripping out the content, I shall write the reference numbers as follow:
EM-'5'9'0'7'6'3'5'8-1
EM-'5'9'0'7'6'3'5'8-3
Your consultant advised that everything will be cancelled and that we should not accept the "free" gift that will come through RAM couriers. I assure you that RAM will send that parcel back. Now, I will appreciate you checking on your side to make sure that my wife will not be debited for ANYTHING. My wife was VERY upset about that stunt you pulled and I have no sense of humor when it comes to legal action. I will await your response...
PM
Paul M's update22 Dec 2017, 12:19
Reviewer Update
I've just spoken with a consultant (whose name I will keep for my own records). To keep hellopeter from stripping out the content, I shall write the reference numbers as follow:
EM-'5'9'0'7'6'3'5'8-1
EM-'5'9'0'7'6'3'5'8-3
Your consultant advised that everything will be cancelled and that we should not accept the "free" gift that will come through RAM couriers. I assure you that RAM will send that parcel back. Now, I will appreciate you checking on your side to make sure that my wife will not be debited for ANYTHING. My wife was VERY upset about that stunt you pulled and I have no sense of humor when it comes to legal action. I will await your response...
Elite Mobile's replyOfficial
22 Dec 2017, 14:37Good day
Please be advised that services have been cancelled and you will not be debited.
Regards
Best regards,
Elite Mobile's reply22 Dec 2017, 14:37
Official
Good day
Please be advised that services have been cancelled and you will not be debited.
Regards
Best regards,
PM
Paul M's updateReviewer Update
23 Dec 2017, 12:26I’ll be sure to check every month... Do not test me...
PM
Paul M's update23 Dec 2017, 12:26
Reviewer Update
I’ll be sure to check every month... Do not test me...