MA
Malinda A
1 reviews | Active since Dec 2017
07 Dec 2018, 11:02
Misleading service
This company phones and place you under the impression that they are Vodacom. They do your annual upgrade online and then neglect to tell you that you will not get a new handset on the upgrade. Phoned three times to try and reverse the upgrade only to be told there is no record of the previous cancellation request.
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Replies (2)0
Replies (2)
Elite Mobile's replyOfficial
07 Dec 2018, 11:03 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's reply07 Dec 2018, 11:03
Official
Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's replyOfficial
11 Dec 2018, 14:54Good Day MalindaA
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We do apologise for the inconvenience.
Kind Regards
Elite Mobile Team
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We do apologise for the inconvenience.
Kind Regards
Elite Mobile Team
Elite Mobile's reply11 Dec 2018, 14:54
Official
Good Day MalindaA
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We do apologise for the inconvenience.
Kind Regards
Elite Mobile Team
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised that as per telephonic discussion, your query has been resolved.
We do apologise for the inconvenience.
Kind Regards
Elite Mobile Team