1 reviews | Active since Mar 2016
Misleading information for self benefit
I was contacted by elite mobile on the 05 January 2016 for a tablet deal including 1 Gig of mobile data for the total price of R99 per month and was told for the first month the value added services would be activated for free and would only be charged should i make use of these services, i was also informed that i would be able to purchase an additional gig for the amount of R49 after depletion of the initial gig of data my purchase for an additional gig was unsuccessful as i was told the product didnt exist. i then proceeded to cancel my contract within the specified time due to incorrect information provided by Nonkuleko. I was refunded for the value added services that were **********ly activated however i am still being billed for the contract by Vodacom. I've sent several emails and to date have received no communication. Ive called in on 01 March 2016 spoke to Veronica Pots regarding cancellation, was promised feedback of which has yet to take place, i spoke to Marilyn Naicker 15 March 2016 to follow up and requested to speak to a manager several times and was told she would assist however she offered no resolution. i would like to refunded and compensated for my troubles
Thank you for your inquiry. You will be contacted by an escalations agent shortly.
Kind Regards,
Elite mobile Team
Thank you for your inquiry. You will be contacted by an escalations agent shortly.
Kind Regards,
Elite mobile Team
