AN
Asemahle N

1 reviews | Active since Oct 2017

04 Aug 2023, 18:45

Misleading information

They don't even deserve that star, someone called me i. JUNE to migrate my contract told me it would be extra by R20 I was fine but when they asked for bank statements and soon after that receian sms which was a **** had to block my debit card I ended up not sending my bank statements . Last month 20 July a guy called me told me he will migrate my contract to data and minutes since i had unused sms and this time it will be cheaper by R20 was like awesome.he tried to convince me to change other contracts but i refused thank God I did cause my bill has actually gone up by R100 ,a whole R100.Ive never had problems with vodacom but these guys are messing it up . Very disappointed. I dont think i will renew any of my contracts with vodacom.

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Replies (1)
Elite Mobile
Elite Mobile's reply07 Aug 2023, 08:59
Official
Good Day Asemahle , 

Thank you for reaching out to us, we are sorry to hear about this, we will escalate to our Customer Care Team to contact you and resolve. 

Kind Regards, 
Elite Mobile Team