EC
Esther C
1 reviews | Active since Dec 2011
01 Dec 2017, 09:42
Misleading Information
I have received a phone call indicating that I have been selected for a mobile phone for R99 ONLY!!!!
i also asked the lady will I only be payimg R99 for a contract which was declined. I do not have money to spend on things I am not using. Please listen to the recording and refund my money (Hotspotter, REscue box, Cashcare, Security box) ASAP. I will never apply for anything online again. You had no right to forward my banking details with other companies. Take me off your database and do not contact me again. I also never received an email ON THE 14TH NOVEMBER that all those other extras will be added or NEITHER A MESSAGE that the contract was declined.
If i had received the email that all the extras I would immediately have cancelled it because I do not have money to throw around.
Helpful (0)
Replies (2)0
Replies (2)
Elite Mobile's replyOfficial
01 Dec 2017, 09:47Good Morning,
Thank you for your inquiry, we will be in contact with you shortly.
Kind Regards, Elitemobile
Best regards,
Elite Mobile's reply01 Dec 2017, 09:47
Official
Good Morning,
Thank you for your inquiry, we will be in contact with you shortly.
Kind Regards, Elitemobile
Best regards,
Elite Mobile's replyOfficial
08 Dec 2017, 10:18Good Morning Esther
Please be advised that as per our previous telephonic conversation we will not be able to assist you with a refund as you did agree to all VAS services and notifications have been sent on point of sale detailing how to utilize theses services.However to ensure that no further debits are taken from your account we have cancelled the services so you are not debited in future.
We do however apologize for any inconvenience caused and should you have any further queries,please contact Elite Mobile on *** or email us at ***.
Regards
Best regards,
Elite Mobile's reply08 Dec 2017, 10:18
Official
Good Morning Esther
Please be advised that as per our previous telephonic conversation we will not be able to assist you with a refund as you did agree to all VAS services and notifications have been sent on point of sale detailing how to utilize theses services.However to ensure that no further debits are taken from your account we have cancelled the services so you are not debited in future.
We do however apologize for any inconvenience caused and should you have any further queries,please contact Elite Mobile on *** or email us at ***.
Regards
Best regards,