Misleading contract reviews

As a longstanding customer, I currently hold six Vodacom contracts, with a monthly payment totaling R3,600. Recently, I was contacted by Elite Mobile with an enticing offer to reduce my monthly expenditure while providing additional data and minutes. Believing this offer would be beneficial, I accepted the proposal on the assurance that it would result in savings.

On March 4th, 2024, I engaged in a call with Elite Mobile where the details of the offer were explained, and I made notes of the promised savings. However, to my dismay, upon receiving my invoices and statements on April 8th, 2024, I discovered that my monthly balance had increased significantly from R3,661.54 to R4,801.74. This alarming discrepancy prompted me to contact Vodacom immediately.

I spoke with Khaya Buthelezi on April 8th, who assured me that he would investigate the matter and revert before his leave. Unfortunately, despite his commitment, I have not received any follow-up from him to date. Subsequently, I contacted Ayaka Mafiso on April 18th, who stated that I am liable for the increased bill due to using the upgraded data and minutes. This response is unacceptable as the mistake lies with Elite Mobile, not me.

Despite promises from Ayaka Mafiso to escalate the issue, no management call has been received. Additionally, my subsequent conversation with Charlene Letchan from Elite Mobile on April 22nd was unproductive and unsatisfactory. Her refusal to provide the recording of our initial conversation only adds to my frustration and disbelief.

I want to reiterate that I will not authorize the debit of R4,801.74 on April 25th as I cannot afford nor am I willing to pay for a mistake made by Elite Mobile. Instead, I will pay the usual R3,661.54 directly to Vodacom. It is imperative that this issue is rectified promptly, and accountability is upheld.

Furthermore, it has come to my attention through various complaints on Hello Peter that I am not the only customer experiencing this issue with Elite Mobile. This pattern of misinformation and erroneous charges needs to be addressed urgently.